TLDR; used car buying experience was good. Typical Dealer experience. Tony met me on the lot with a firm handshake and a warm greeting. We went back to his office and talked through what I was looking for. Before I knew it, he was pulling around a vehicle that had all of my must have features with none of the frills I didn't. Solid walk through of features and a decent test drive, though the route didn't have anything outside of slow city driving. No real suspension testing speed bumps, corners to feel body roll, or even solid areas for acceleration and breaking. I was fairly confident in wanting the vehicle before the drive, but if that's something that makes or breaks a vehicle for you, maybe request a longer route. Tony went to bat for me in getting a trade in value lined up sight unseen. It was a little lower than Carvana had quoted, but dealerships have to cover themselves as well. I give Tony a very solid 5/5 stars. The next day I brought the vehicle I was trading in down, and we switched over to finance. This is where Nora took over. She was pleasant, did a good job establishing rapport, and even found a bank with a lower interest rate. Sadly, this is where the upselling comes in. After a few minutes, the screen flips around with all the add-ons. Window tint, ceramic coating, tire warranty, repair warranty, etc. Its laid out with the most expensive bundle of things on the left, and then less expensive bundles going to the right with your potential monthly payments at the bottom. There is NO option for no bundles on the screen, and you have to request to see that price with a different screen. Nora did a good job explaining all the things in the buddle. Going from Tony who picked up on no frills with the vehicle to Nora being forced to offer me a list of bundled frills in the software was a bit jarring. It also put me in the habit of saying No to things over and over again. By the time we got down to the hard sell on the extended warranty at the dealer pricing discount (sales tactic) that's only available right now (scarcity sales tactic) followed by a long silence (sales tactic), I wasn't in an agreeable mindset. She was just doing her job, and did an excellent job running through the salesman's playbook. I don't fault her at all, and mostly blame the software for setting her up to not make those sales. Corporate dealerships gotta corporate dealership. Emich Chevy did good, staff was friendly and professional. 5/5 to Emich. If big Chevrolet sees this, having an opt in sales experience rather than starting me off with opting out would have had me asking about adding the extended warranty and the clear bra, rather than starting by saying no to tires. Chevy buying experience 4/5.

I have not bought a vehicle from emich yet, but I have been working with Tony in sales via phone/text , he is very knowledgeable & responsive with all my questions, He is not pushy , he just feeds you with all the information you need & tells you he looks forward to helping you with your purchase, very impressed so far !

Victor and Christofer are both great to work with, highly recommend.

Fantastic process from start to finish. Our sales rep was wonderful and this was our second car with Emich. We will definitely be back!!

The best experience ever. Very friendly took good care of me. Got me through m the perfect car was ready when I got there fast and easy.

Gideon was so nice, polite and knowledgeable. Our family has purchased 3 or 4 cars from there over the past 6 years. This was the first time I dealt with Gideon and was impressed. Great customer service!

Always a good experience!

Great experience and customer service. Enjoyed working with Cliff and I was impressed with his attention to detail.

Took our Corvette in for an oil change and left with a new truck for our fleet. Michael greeted me as soon as I entered the showroom. I explained to him that I wasn’t looking to buy a vehicle that same day, but I was interested in looking into trading in my Silverado for a new Colorado. They didn’t make me feel pressured into doing anything I didn’t want to. They paid high dollar amount for my truck and this allowed for me to be able to trade in my vehicle for a new Colorado 2026 ZR2. Thank you to the rest of the team for making this a seamless process, I will be coming back for more vehicles down the line. -Miguel

The service department leadership has turned around is a very positive way.

My pontiac Torrent drove onto the tow truck and ran fine but had a ll the warning light illuminated. for $700,00 I got back a thing that would barely run and still had all it's lights on

Angel was the man that made it all happen! Sawyer was very informative with EV knowledge. Nora sign sealed and delivered it home. A+ team all around. I highly recommend stopping in for your next car deal.

Excellent service with no drawn out xxxxxxxx. I stated what I wanted, they found the vehicle and sold it to me. Perfect transaction and got me the registration papers in a week! Unheard of. Tony my sales rep was perfect.

I really appreciate the assistance of Emich Chevrolet, namely their salesperson Angel and their Finance Manager Nora. They helped my husband and me get into a new EV with a great deal and their team took extra time to share valuable information on EVs from other experienced owners. Sawyer, a store manager, took time to meet with us himself to discuss the process in more detail and included his own experiences as an EV owner. It was an excellent experience all around. Thank you to their amazing team.

It’s an amazing team you guys have built it made me feel noticed and appreciated